Damage Protection
We hire only experienced movers who take good care of your belongings as their own. Our incident rate is less than 0.5%. It is our top priority to make sure your items arrive safely in your new place. In the rare chance if damage occurs, we provide the following protection plans. *Please read our insurance policy prior to your move.
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Basic Protection
Cost: Free Protection: $2.6 per kilogram up to $10,000 total coverage Deductible: $0 I Move You provides free damage protection of $2.6 per kilogram of an item's weight, up to $260 per item and up to $10,000 total. If you are not satisfied with this amount of damage protection, it is recommended that you purchase our enhanced damage protection plan from I Move You or from a third party. Pre-existing damages, small dents and scratches smaller than a quarter are not covered. Exclusions, terms and conditions apply. |
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Enhanced Protection
Cost: $500 per $10,000 of total coverage Protection: $10 per kilogram. Deductible: $0 I Move You provides enhanced protection of $10 per kilogram of an item's weight, up to $1000 per item and up to the total coverage you’ve elected. If you are not satisfied with this amount of damage protection, it is recommended that you purchased full protection damage protection plan from I Move You or from a third party. Pre-existing damage, small dents and scratches smaller than a loonie are not covered. I Move You reserves the right to professionally repair the damaged item. Exclusions, terms and conditions apply. |
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Full Protection Plan
Cost: special quote required one week prior to the move Protection: current fair market value How it works: For those particularly valuable and special items, you can buy Full Replacement damage protection from I Move You or your home insurance broker. Please note that this type of damage protection should be discussed with our moving consultants a week prior to your move as we would need to get approval from our insurance company. Exclusions, terms and conditions apply. |
Wrapping options
Our goal is to move your items safely in the most efficient way. We strongly suggest using our complimentary Bee Boxes for your moves to not only better protect your contents than cardboard boxes, also allow our movers to move more efficiently as our Bee Boxes are stack-able and fit perfectly on our dollies. For your furniture, each of our trucks is equipped with shrink wrap, mattress protectors and blankets. Our movers use their discretion to wrap each item with shrink wrap or blankets. Once an item is loaded into the truck, all surfaces would be covered with a blanket to avoid contact with another object. If you would like each item to be wrapped in blankets before loading or if you have any item that is particularly valuable that needs extra care, please let us know prior to the move. Please note that the prepping time may take longer than usual when extra protection is needed. On the contrary, if you wish nothing to be wrapped to shorten the moving time, we can accommodate your request; however, for any unwrapped items, you waive I Move You responsibility of any damage to your goods during the move as we cannot guarantee the safety of the item when it's not properly protected.
Commercial General Liability Insurance
We have 2 million commercial General liability insurance and WCB for all our movers. Our movers will take utmost care to protect your belongings and property during the move. However, surfaces such as flooring, walls and ceilings are not covered because it's often difficult to distinguish between pre-existing scratches with new scratch. You can request for floor runners to cover your flooring at the time of booking. In rare occasions, if your wall is scratched during the move because the movers need to squeeze a large item through a narrow stairway or hallway, we can help you to mud and sand the wall (and paint it if the owner provides the touch up paint).